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AI Automation / E-commerce

AI Customer Support Automation

Designed and built a multi-agent AI system that automatically classifies, prioritises, and drafts responses to 500+ inbound customer support emails per day — integrating directly with the client's helpdesk and CRM.

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Client
E-commerce SaaS Client
Industry
AI Automation / E-commerce
Services
AI Automation & Agentic AI
AI Integrations

Tech Stack

Python
OpenAI
LangChain
FastAPI
PostgreSQL
n8n

Outcomes

70%
Tickets Automated
of tier-1 support volume
6 hrs → 4 min
Response Time
average first response

What we built

Designed and built a multi-agent AI system that automatically classifies, prioritises, and drafts responses to 500+ inbound customer support emails per day — integrating directly with the client's helpdesk and CRM.

  • Production-ready code with full TypeScript coverage
  • Scalable architecture following industry best practices
  • Performance optimised for Core Web Vitals
  • Integrated CI/CD and automated tests

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